Headway Makes Grant Thornton NC100 Awards List

Headway was thrilled to learn that they were included in the Grant Thorton North Carolina 100® (NC100) Awards list. To be considered, companies must be headquartered in North Carolina, may not be a subsidiary of another company and cannot have publicly traded stock.  As stated by Grant Thornton, “this exclusive award identified and celebrates the successes of dynamic privately-held businesses that have unlocked their potential for growth.”

Dynamic companies also share the following five traits: innovation, expansion, talent, culture and agility.

About the Grant Thornton North Carolina 100® Awards
Since 1984, the Grant Thornton North Carolina 100® (NC100) has ranked the state’s largest private companies. Inclusion in the NC100 is voluntary, and rankings are based on revenue in the most recent fiscal year. To be considered, companies must be headquartered in North Carolina, may not be a subsidiary of another company and cannot have publicly traded stock. Nonprofit, financial-services and health-care companies are excluded from the ranking, however, companies owned by private equity are allowed.

This exclusive award identifies and celebrates the successes of dynamic privately-held businesses that have unlocked their potential for growth. Nominations for the award were received between August 17 and September 15. Survey results are published in the October issue of Business North Carolina magazine. For more information, visit http://www.GrantThornton.com/NC100.

About Grant Thornton LLP
Founded in Chicago in 1924, Grant Thornton LLP (Grant Thornton) is the U.S. member firm of Grant Thornton International Ltd, one of the world’s leading organizations of independent audit, tax and advisory firms. In the United States, Grant Thornton has revenue in excess of $1.3 billion and operates 57 offices with more than 500 partners and 6,000 employees. Grant Thornton works with a broad range of dynamic publicly and privately held companies, government agencies, financial institutions and civic and religious organizations.

RPOA Webinar Coming April 29th

Headway’s VP of Sales and Business Development, Beth Miller, along with Richard Jordan, a career coach and human resources executive, will be speaking on “Candidates: Are they running to or have they already fled your brand?”

Companies must attract candidates through engaging branding and a positive application process. Reserve your seat!

Upcoming ACG Panel Discussion in Raleigh

Headway’s very own CEO, JP Sakey, will be joining Association of Corporate Growth’s (ACG) Annual CEO/CFO discussion panel on ‘What’s Ahead for 2015?’ this March 6th. If you are interested in hearing his thoughts on the coming year, you can register at CVENT.

Achieving the Ultimate Customer Experience

Debbie Brown speaks to the audience

Debbie Brown speaks to the audience

Author: Lindsey Locke

Mindy Gulledge, Vice President of Retail Sales, Headway Workforce Solutions, Debbie Brown, Executive Vice President and Chief Customer Officer, Headway Workforce Solutions, Art Suriano, Chief Executive Officer, The TSi Company, Bob Swan, Senior Vice President of Human Resources, Susser Holdings (Strips LLC) all spoke on Achieving The Ultimate Customer Experience.

Mindy Gulledge gave us a little food for thought when she presented an article by the Retail Dr. listing the top things that “drive customers nuts” while shopping. The top three include: talking to an associate who has no product knowledge, an associate not asking others for help while the store is busy, and the number one thing that drives customers nuts while shopping is when an associate doesn’t smile. Everyone in the audience nodded their head in agreement as if they could all relate.

Art Suriano informed us that many components go into determining whether a customer has indeed felt “the ultimate customer experience.” Did they leave happy? Will they advocate to others about their experience? All of these questions can help in determining whether your customer was satisfied. He also made the point that everybody claims to be the best in the business, but what sets your business apart? The bigger the business often means a bigger disconnect between you and the customer. He stated “people think that training alone will teach customer experience, it won’t, you need a good culture.” You need to make employees feel good and involved. For example instead of using a Dos and Don’ts list, explain why something is done or isn’t done.

Debbie Brown steps in to explain that to ensure your business has good customer service; you must start with your interview and hiring process. She stated, “…although there is no perfect formula for the perfect hire, there are things you can do.” Knowing how to decode an applicant’s answers lets you know where you should pursue further explanation. She also stated that you can hire the best applicant, but you have to give them a good experience for them to stay.

Bob Swan explained further on how to ensure keeping the best associates. He stressed managing for people and not managing for results. When you manage for people it will translate into results and satisfied customers. You need to start by giving your new hire a good feeling from day one. You should wait to do paper work at the end of the day and make it all about the company at the beginning.

While each speaker made different points on how to create the ultimate customer experience, the overwhelming idea that kept being presented is that you must invest in your employees as the results will pay off.

Headway is on the airwaves

Over the next 6 weeks we will be running commercials WTKK 106.1 and iHeart Radio (ITKK). This news is very exciting for Headway and especially for the HRO/GovCon team, as the featured sector. As the only PEO centrally located in Raleigh, Headway makes it easier for our customers to run their business because we take on the day-to-day HR responsibilities – so business owners can focus on their passion. If you get the chance take a listen in your car and you may just hear about the great service offerings we are providing in HR Outsourcing. Adam Doman and Sarah Black are glad to take any calls at 919.424.5808.

Headway In The Top 15 of 2014 Staffing Industry Analysts List

Headway Workforce Solutions is honored to be listed as one of the top fifteen largest clinical/scientific staffing firms in the United State by Staffing Industry Analysts (SIA). The list selection was based on temporary staffing revenue: the firms were ranked from 1-15 on their revenue generation among their peers.

SIA_2014Largest_Temp_USCS

  • 15 firms generated at least $25 million in legal staffing revenue
  • Top three: Aerotek (Allegis Group), Kelly Services, inVentiv Health
  • Firms generated $1.6 billion (75% of the market)

To  see a complete copy of the report, 2014 Largest Clinical/Scientific Staffing Firms in the United States, please contact Jamie McDaniel.